FAQ
Frequently Asked Questions
📦 When will I receive my order?
We ship directly from our warehouse in the Netherlands.
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Netherlands: 1–3 business days
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Germany: 2–5 business days
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Belgium: 3–6 business days
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Denmark: 3–6 business days
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Norway: 3–7 business days
Once your order is dispatched, you’ll receive an email with a tracking link so you can follow your package in real time.
🌍 Do you ship outside the Netherlands?
Currently, we deliver to the Netherlands, Germany, Belgium, Denmark, and Norway. At checkout, enter your address to view available shipping options.
🔍 How can I track my order?
After shipment, you’ll get a tracking number via email that allows you to monitor your package anytime.
💳 What payment methods do you accept?
We support popular and secure payment options for the Netherlands, Belgium, Denmark, Norway, and neighboring countries, including:
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iDEAL (Netherlands)
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Visa
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Mastercard
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PayPal
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Bancontact (Belgium)
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MobilePay (Denmark & Norway)
All transactions are processed securely with encryption.
⏳ My order is delayed — what should I do?
Delays can occur due to customs, carrier issues, or holidays. If your order hasn’t arrived within the estimated timeframe, please contact us at info@ryetar.com with your order number. We’ll promptly investigate and update you.
🔁 Can I return my order?
Yes! Returns are accepted within 30 days of receipt if the item is unused and in its original condition. Please contact us before returning your order for easy instructions.
❗ What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery at info@ryetar.com with your order number and clear photos of the issue. We will arrange a replacement, refund, or store credit depending on the case.
💬 Still have questions?
We’re here to help!
Email: info@ryetar.com
Phone: +47 718 13 711
Hours: Monday to Friday, 9:00 AM – 5:00 PM CET